CrystalFlow Miami LLC ("CrystalFlow Miami," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at crystalflowmiami.com or interact with our services.
CrystalFlow Miami LLC is owned and operated by Isaiah Pacheco and Juan Carlos Valencia in Miami-Dade County, Florida.
Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Schedule a water test or service appointment — Name, email address, phone number, home address, and preferred appointment times via Calendly
- Make a purchase — Billing information processed through Stripe (we do not store credit card numbers on our servers)
- Subscribe to our email list — Email address and name provided through our Klaviyo-powered signup forms
- Contact us — Any information included in emails, phone calls, or messages you send to our team
- Leave a review or testimonial — Your name and the content of your feedback
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- Device and browser information — Browser type, operating system, screen resolution, and device type
- Usage data — Pages visited, time spent on each page, referral source, click patterns, and scroll depth
- Location data — Approximate geographic location derived from your IP address (city/region level only)
- Advertising data — Ad interactions, conversion events, and campaign attribution through Meta Pixel and Google Ads
How We Use Your Information
We use the information we collect for the following purposes:
- Provide our services — Schedule appointments, process orders, install water treatment systems, and provide customer support
- Communicate with you — Send appointment confirmations, service reminders, order updates, and respond to your inquiries
- Send marketing communications — With your consent, send promotional emails about our products, services, and special offers through Klaviyo
- Improve our website — Analyze how visitors use our site so we can improve content, navigation, and user experience
- Advertising — Measure the effectiveness of our advertising campaigns on Meta (Facebook/Instagram) and Google to reach people who may benefit from our water treatment services
- Comply with legal obligations — Maintain records required by tax, accounting, and other applicable laws
Meta Marketing API Usage
The CrystalFlow Ads Manager application on Meta (Facebook) is used exclusively to manage CrystalFlow Miami's own advertising campaigns. It does not collect, access, or store personal data from Facebook users. The application is used solely for creating and managing ad campaigns, audiences, and performance reports for CrystalFlow Miami's business.
Cookies and Tracking Technologies
Our website uses the following cookies and tracking technologies:
You can manage your cookie preferences through your browser settings. See our Data Deletion Instructions page for specific steps on clearing cookies and opting out of analytics tracking.
Third-Party Services
We share your information with the following third-party service providers who help us operate our business. Each provider has its own privacy policy governing how they handle your data:
- Stripe — Payment processing. Stripe Privacy Policy
- Calendly — Appointment scheduling. Calendly Privacy Policy
- Klaviyo — Email marketing and automation. Klaviyo Privacy Policy
- Meta (Facebook/Instagram) — Advertising and analytics. Meta Privacy Policy
- Google — Analytics and advertising. Google Privacy Policy
We do not sell your personal information to third parties. We only share information with the service providers listed above as necessary to deliver our services and operate our business.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Customer records — Retained for the duration of your customer relationship plus 3 years for warranty and service follow-up purposes
- Transaction records — Retained for 7 years as required by tax and accounting regulations
- Email marketing data — Retained until you unsubscribe, at which point your email is suppressed from future sends but retained in the suppression list
- Website analytics data — Retained according to the default retention periods set by Google Analytics (14 months) and Meta (2 years)
You may request deletion of your data at any time. See our Data Deletion Instructions for details.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption on all pages of our website
- Secure payment processing through Stripe (PCI-DSS compliant)
- Access controls limiting who can view customer information within our organization
- Regular review of our data collection and storage practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Under the Florida Digital Bill of Rights (effective July 1, 2024) and other applicable privacy laws, you have the following rights regarding your personal data:
- Right to know — You can request a summary of the personal data we have collected about you
- Right to delete — You can request that we delete your personal data from our systems
- Right to correct — You can request correction of inaccurate personal data
- Right to opt out — You can opt out of the sale or sharing of your personal data, targeted advertising, and certain profiling activities
- Right to non-discrimination — We will not discriminate against you for exercising any of these rights
To exercise any of these rights, contact us at info@crystalflowmiami.com or call (786) 947-3824. We will respond to your request within 45 days.
Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@crystalflowmiami.com
- Phone: (786) 947-3824
- Mail: CrystalFlow Miami LLC, Miami-Dade County, FL